Frequently Asked Questions

About Preferred Medical

  • What does Preferred Medical specialize in?

    Preferred Medical provides complete ultrasound imaging solutions—including new systems, parts, probes, training, and expert field service. Our consultative, service-driven approach helps healthcare providers make confident, informed imaging decisions.

  • What types of healthcare providers do you serve?

    We support a wide range of providers, including OB/GYN practices, maternal-fetal medicine specialists, radiology centers, point-of-care teams, out-of-hospital imaging clinics, and veterinary hospitals.

Ultrasound Systems

  • Do you offer new or pre-owned ultrasound equipment?

    We offer both new and certified pre-owned systems, each selected and supported based on the specific clinical needs and workflows of our customers.

  • Which ultrasound brands do you carry?

    We carry a curated selection from trusted manufacturers:

    • Philips – for maternal-fetal medicine, OB/GYN, and out-of-hospital radiology
    • Mindray and Alpinion – for OB/GYN and point-of-care ultrasound (POCUS)

  • Do you offer portable and cart-based systems?

    Yes. We offer a full range of portable and cart-based ultrasound systems to support both high-mobility and high-volume clinical environments.

Ultrasound Machine Parts & Probes

  • Can I order replacement parts or probes through Preferred Medical?

    Absolutely. We offer an extensive inventory of new and pre-owned ultrasound parts and probes, all fully tested for compatibility and performance. We support leading systems from Philips, GE, Siemens, Mindray, and more.

Applications Training

  • Is training included with ultrasound system purchases?

    Yes. Every system purchase includes customized applications training, delivered by experienced clinical specialists either on-site or virtually, tailored to your team, equipment, and specialty.

  • Can you provide training for new staff or advanced features down the road?

    Definitely. We offer ongoing training and support to help your team stay confident and up to date as your practice evolves.

Field Service & Support

  • What kind of service and warranty coverage is available?

    All new systems include a five-year warranty, supported by Philips’ industry-leading service organization. We also offer preventive maintenance and customized service agreements for long-term protection.

  • Who provides service in my area?

    Nationwide service is supported by Philips. In the Southeastern United States, we’ve partnered with Tri-Star Medical Technologies for enhanced regional coverage and faster response times.

Our Approach

  • What does your consultative approach mean?

     We don’t believe in one-size-fits-all. We work closely with you to understand your clinical needs, workflow, and goals—then match you with the best-fit solution based on performance, budget, and long-term value.

  • Why should I choose Preferred Medical?

    With more than 100 years of combined industry experience, a service-first culture, and partnerships with top-tier brands, we offer personalized ultrasound solutions backed by reliable support before, during, and after the sale.

Getting Started

  • How do I request a quote or consultation?

    Click the Contact Us button and fill out a form or call us at (866) 492-1313. A team member will follow up to learn about your needs and provide a tailored quote or recommendation.

  • Do you offer financing or leasing options?

    Yes. We offer flexible financing and lease programs designed to align with your budget, cash flow, and acquisition goals.

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